As I was telling some of my lovely guests on the first birthday of the Bournemouth Beach Lodges I am thrilled to have been involved in this project from the very beginning!
Having been in the hospitality industry for 10 years, and the Manager here since April 2017, the overwhelming success that we have enjoyed makes me both happy and proud, particularly as we have already received travel industry recognition with a silver at the recent Dorset Tourism Awards – praise indeed!
Although my empire is small – there are currently just 15 stylish over-night stay Lodges on the Boscombe beach site – my day-to-day tasks can be extremely varied, ranging from regular team briefings, safety checks, guest enquiries and check-in day Lodge inspections to attending marketing meetings, making partnership deals with local businesses and most importantly, ensuring our wonderful guests are happy, comfortable and having the best time possible.
Of course my role as Manager working at Bournemouth Borough Council involves a lot of essential administrative reporting and paperwork but I think it’s also vital to take time to chat and interact with guests, and in some cases their dogs too!
In the first year of business the Bournemouth Beach Lodges have attracted a huge variety of people and groups from all over the country and further afield. I always love it when guests who arrive as strangers leave as friends, ideally returning on a regular basis! So, from any pre-arrival correspondence I like to note important details, such as whether they need prosecco glasses on arrival, require a high-chair or need a specific Lodge number. Whenever possible I personally welcome guests on their arrival and make sure they know they can rely on the team and I throughout their stay.
Another aspect of the job is engaging with the local community. Other seafront businesses like Urban Reef or Sorted Surf School are vital to the success of the Lodges while it is equally important to have a positive relationship with the many Bournemouth residents who come and enjoy the miles of wonderful sandy beach right in front of the Lodges.
Being ultimately responsible for guest satisfaction requires a variety of skills and I like to think my passion for customer service shines through. Having one of the best offices on the Dorset coast overlooking the sea definitely helps and I can’t wait for the next chapter in the Bournemouth Beach Lodges story!
Happy Birthday BBL and Many Happy Returns!
Bournemouth Beach Lodges Manager