Monthly Archives: January 2018

Parks: our nation’s greatest invention?

Did you know that public parks were one of the very first public services, introduced to improve air quality, health and well-being for people in Victorian Britain’s growing cities? For me, they are our nation’s greatest invention. I love to … Continue reading

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Bournemouth’s first neighbourhood plan is unveiled!

The government is always tinkering with the planning system, but for me, neighbourhood planning is easily the most positive and exciting change to be introduced since I started work as a town planner in 2000. Neighbourhood planning gives communities the … Continue reading

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Customer services: varied, never quiet and sometimes a challenge!

Most people think of customer services as a call centre and, although most of our contact is via telephone, we also have customers that like to come in and talk to us in the Customer Contact Centre. The types of … Continue reading

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